🏠 Roofing · Free Templates

Roofing Invoice Reminder Text Message Templates

Q: How do you handle a roofing invoice where the customer is waiting on insurance?

Send the invoice promptly and note the insurance reference number. Follow up at 14 days if unpaid, asking for an update on the insurance claim. Keep the tone understanding but clear — you've completed the work and the payment is owed regardless of the insurance timeline. Offer to liaise directly with the insurer if needed.

Q: What payment terms should a roofing company use?

For residential roofing jobs, a deposit of 25-30% upfront with the balance due on completion works well. For larger commercial jobs or full re-roofs, staged payments tied to milestones reduce cash flow risk significantly. Always include clear payment terms and a payment link in the initial quote so there are no surprises at invoice stage.

The short answer: Send the invoice on completion day with a payment link. If unpaid after 7 days, one polite reminder resolves most cases within 48 hours. For insurance jobs, follow up at 14 days asking for a claims update. Roofing invoices are high-value — don't let them sit unpaid. Templates below.

By OnToolsAI · Updated March 25, 2026 · 5 min read

78%

of overdue invoices paid within 48 hours of one polite reminder

High value

roofing invoices — late payment has a real cash flow impact

Same day

send the invoice on completion — don't wait

Invoice reminder templates

First reminder — 7 days overdue

Template 1 — Friendly first reminder

Hi [Name], [Your name] from [Business]. Just a reminder that invoice #[X] for the [job] on [date] for [amount] is now due. Here's the payment link: [link]. If you have any questions about the invoice, just let me know. Thanks — [Your name]

✓ Warm tone on the first reminder — assume they forgot

Insurance job — waiting on claim

Template 2 — Customer waiting on insurance payout

Hi [Name], [Your name] from [Business]. Following up on invoice #[X] for [amount]. I understand you may be waiting on the insurance payout — could you let me know where things are at with the claim? Happy to liaise with the insurer directly if that would help speed things up. — [Your name]

✓ Understanding tone — insurance delays are common in roofing

Second reminder — 14+ days overdue

Template 3 — Direct second reminder

Hi [Name], [Your name] from [Business]. Invoice #[X] for [amount] is now [X] days overdue. Could you arrange payment via [link] or let me know when to expect it? Thanks — [Your name]

✓ Direct but professional · Not aggressive

💡 Deposit upfront, balance on completion. A 25-30% deposit before starting work is standard in roofing and significantly reduces late payment problems. Customers who've already paid a deposit are far more likely to pay the balance promptly — they have skin in the game.

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How should a roofer chase an unpaid invoice?

By text, politely, with the invoice amount and a payment link. Most late-paying customers forgot or are waiting on insurance. A friendly first reminder with a clear payment link resolves the majority within 48 hours.

How do you handle a roofing invoice where the customer is waiting on insurance?

Follow up at 14 days asking for a claims update, keep the tone understanding but clear — the work is done and payment is owed. Offer to liaise directly with the insurer if needed.

What payment terms should a roofing company use?

25-30% deposit upfront, balance on completion for residential jobs. For larger or commercial jobs, staged payments tied to milestones reduce cash flow risk significantly.